TejTV

Tej TV FAQs

​​Frequently Asked Questions and Support

Getting Started with Tej TV

What is the difference between TejTV Livestream monthly or annual membership and TejTV Livestream + Replay membership?

The TejTV livestream membership gives you access to the daily line-up of livestreamed classes. TejTV Livestream + Replay gives you access to the above PLUS unllimited access to the entire TejTV Library. Live streamed Workshops and Trainings are not included in the monthly/annual memberships and purchased separately. The number of videos included in the membership package can vary as we rotate the video archive every month.

Do I need to be a monthly member of TejTV to access Live and Replay classes or workshops?

No, all classes and workshops are available for short-term rental and do not require a monthly or annual TejTV membership. Explore the class catalog here (https://tejtv.yoga/catalog), select the class you would like to rent and click the “Get Access Now” button.

New Members: how to sign up for the 7-day FREE trial.

To get the 7-day free trial, visit https://tejtv.yoga/pages/choose-your-plan 


  1. Select your subscription preference to start.

  2. Create an account by adding your email address, name, and password for the account. 

  3. Set up a payment method by adding your credit card information. 



You will NOT be billed for the 7-day trial period; you will be billed on the first day after the trial period. That will be the start date for your subscription billing cycle if you choose to continue your subscription. 


You will automatically be billed for the subscription package you chose if you do not cancel before the end of the trial period. We recommend canceling at least 24 hours before the expiry of your trial to ensure a charge is not processed. 


The 7-day trial is for all new members - if you’ve had an account before, you will not have access to the trial. 

Where do I sign up and join a LIVE class?

To join a LIVE class:


1. Sign in to your Tej TV account on your phone or computer

2. Find the date and select the appropriate class from the LIVE Class Playlist (https://tejtv.yoga/pages/live)

3. When the class is scheduled to start, refresh your web browser

4. Click the "Play" button to join the LIVE session

5. Wait for Tej’s instruction


The LIVE classes are included with both TejTV Livestream and TejTV Livestream + Replay memberships and in the 7-day free trial for all new members. You may also make a one-time purchase for live classes without being a member by clicking on the "Get Access Now" button.

How do I add classess to my Favorites Playlist?

  1. Sign in to your account on your device.

  2. Select the class that you want to add to your Favorites Playlist.

  3. Under the class title, there is a heart icon: select that icon to add to your Favorites Playlist.

  4. You will know the class is in your Favorites when you see the heart filled in dark.

  5. To locate the class, go the class library (https://tejtv.yoga/catalog). It is the second playlist after recently watched classes.


What is the point of favoriting classes?


Saving classes to your favorities places them in a section where they are easier to locate. The Favorites section is the second playlist featured on the catalog page.

More Questions?

You are welcome to contact Tej TV with any questions. Please email us at TeamTejTV@gmail.com. We'll respond within 24 hours.

Memberships

How do I reset my password?

Steps to reset your password:

  1. Go to https://tejtv.yoga/forgot_password

  2. Add your email address when prompted

  3. Go to your email, and open the email sent from Tej TV

  4. Click the link

  5. Choose a new password and add when prompted

How do I update my credit card?

Changing your credit card information is easy. Sign in to Tej TV, then follow these simple steps:


MY ACCOUNT > Billing (https://tejtv.yoga/dashboard/billing)


Remove old card and enter new card information.

What is your Membership Policy?

Membership Policy: Sharing, Refunds & Cancellations


No sharing of memberships. Members of Tej TV may not share, give or sell their password or username to any other person or entity. Excessive viewings or logins by any Member will be construed by Tej TV as fraudulent use of the Website, which will result in the immediate cancellation of membership without refund. When becoming a Member, you agree to take all actions possible to protect your username and password from fraudulent use. 


Subscriptions are non-refundable. There will be no prorating in regard to a cancellation. The cancellation will be effective at beginning of your next billing cycle. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.



To cancel your subscription, please email us at teamtejtv@gmail.com. You can also cancel on your own by going to tejtv.yoga, scroll to the bottom of the page and click on My Account, then click the Billing tab, click on Change Plan and then Cancel Membership. 

How do I Cancel My Subscription?

When canceling your Tej TV subscription, the following applies:


  • We recommend canceling at least 24 hours before your next payment date for cancellations to process in time.

  • Canceling your subscription will not provide refunds nor pro-rate remaining subscriptions.

  • After canceling your subscription, you will be able to continue using Tej TV for the remainder of your billing cycle. 


To cancel your subscription, simply follow the steps mentioned below.


  1. Login to your account on https://tejtv.yoga/sign_in

  2. Go to the ACCOUNT DETAILS at this link: https://tejtv.yoga/dashboard/billing

  3. Select BILLING

  4. Select CANCEL MEMBERSHIP

  5. Provide a bit of feedback so we can improve the experience for the community

  6. Cancel the next billing cycle of your account. 


Once you’ve canceled your subscription, your login will remain active, and your account will expire at the end of your billing cycle—you will not be charged again.

Can I get a refund or credit?

We do not issue refunds or credits for unused subscription periods, accidental purchases, or similar reasons or events.


Your cancellation will be effective at the end of the prepaid period (at the end of the year or month, depending on your subscription), as Tej TV does not issue refunds for contracts canceled before the contracted period ends.


Please check your current subscription and billing date to be clear when you will be charged and cancel before your billing cycle ends should you want to end your subscription on Tej TV.


Gift Cards

How do I purchase a gift card for someone to use on Tej TV?

Here’s how to purchase a gift card:


  1. Visit the page (https://tejtv.yoga/gift_cards/new) by clicking on the GIFT CARD tab in the footer menu.

  2. Choose the gift card type and select either a subscription or dollar amount.

  3. Add your credit card information and select “Purchase.”

  4. You’ll receive a code for your gift card the the card’s receiver will redeem when they create their account OR when they renew their subscription.

How do I use a gift card?

Here’s how to redeem your gift card and join us:


  1. Select the ACCOUNT SETTINGS TAB for the main menu and select billing (https://tejtv.yoga/dashboard/billing)

  2. Select ‘Redeem a Gift Card’

  3. Enter the code that you received and select the button that says “continue”

  4. You will see the credit to your account and can select the approprate subscription to suite your needs.


For New Members

Can I replay my individually purchased Live class?

Replays are only available when you rent a recorded class. Individually purchased Live classes are only available to watch live. For Livestream + Replay Subscribers, live classes are included and are available for replay within 24 hours after the broadcast ends. 


If you know you will not have time to watch a class live, wait to rent that class after it airs and is available to rent. You will then have access to watch and replay it for 72 hours. 

Is Nine Treasures Yoga the same as Tej TV?

No, they are not the same. Tej TV is filmed at Nine Treasures Yoga studio in Los Angeles California and opened its new studio in October, 2021. The studio is open for in-person classes and is located at:


1605 S. Robertson Blvd,

Los Angeles, CA 90035.


Class schedule can be viewed at (https://ninetreasuresyoga.com/classes/)

How do I find what music Tej is playing during class?

Tej’s recommended Mantra Music artists are listed here on Spotify.

Open to Mystery?

Open to Mystery to find the light and truth here.

My video doesn’t play back smoothly. How can I fix this?

Video playback depends on many factors including the quality of the internet connection the internet browser and computer or device being used. If there are playback issues, please try the following suggestions:

  1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

  2. Try refreshing your browser or switching to a different browser such Google Chrome or Firefox. Google Chrome is the optimal browser for streaming Tej TV.

  3. Use a different device.

Which browser do I use -- Google Chrome or Safari?

Google Chrome is the optimal browser for the best streaming quality of Tej TV.

Does Tej offer private counseling?

Yes, Tej does offer virtual private counseling. Sessions are $250. To request an appointment, please email teamtejtv@gmail.com

Pregnancy, Menstruation, Injuries & Health Conditions

Please view our complete Pregnancy Guidelines here.


Pregnant women may fully participate but after their 120th day of pregnancy may not do breath of fire or any posture that puts any pressure on their belly including raising and lowering of the legs or pulling the root lock. Please consult with your physician before practicing while pregnant. 


Women on their menstrual cycle may fully participate but are advised that during the first three days of their cycle to not do breath of fire and be gentle with any posture that might put pressure on their midsection including raising and lowering the legs and pulling the root lock.


If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any yoga. No matter what your experience, listen to your body.


Please use your intuition at all times. 

Children

Children may attend class only under the supervision of an adult guardian. Children under the age of 18 cannot have their own Tej TV account; they may attend class with the guardian accountholder.

Physical Modifications

Please reduce the time of any posture that feels painful or rest until the next posture in the Kriya. Please listen to your body; it is better to lean in the direction of the posture than to overextend or strain yourself. We are here to open the energy, physically as well as spiritually.

What is your Privacy Policy?

Entire Privacy Policy is listed here.

What are your Terms and Conditions?

Terms and Conditions are listed here.

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